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Talent Acquisition & Retention Supervisor Closed

Confidential - A leading Company in Jordan Jordan

BPO and contact center outsourcing industry,

Our Client , A leading company in Jordan , is looking for Talent Acquisition & Retention Supervisor to be based in Amman – Jordan and reports to HR Manager


Main Purpose of the Job

Lead Talent Acquisition function: provide guidance on day-to-day activities to ensure fulfilling recruitment requirements and meeting recruitment KPI’s, and provide in-depth analysis and reporting on activities and relevant data.


Job Duties and Responsibilities

  • Supervise all recruitment activities and ensure closing all vacancies in a timely manner.
  • Maintain healthy pool of candidates to ensure efficiency in closing recruitment needs.
  • Build and maintain relationships with relevant entities.
  • Provide periodical progress reports.
  • Provide analysis on recruitment activities and suggest actionable steps to retain talents.
  • Set and execute action plan to achieve set KPI’s.
  • Monthly analysis of “Exit Surveys” and provide action plan to improve retention and reduce turnover rate.
  • Measure impact of implemented action plan to reduce turnover rate.


Minimum Requirements

Minimum Qualifications : Bachelor's degree in Business, or any majors related to such position with proven relevant experience

Training & Certification : Talent Acquisition, HR KPI’s or similar certifications

Minimum Experience : 3 years of experience in similar position



1. Communication Skills:

  • • Strong communication and interpersonal skills.
  • • Strong verbal and written communication skills in both Arabic and English Language.

2. Personal Skills:

  • • Efficient and results driven.
  • • Detail oriented.
  • • Time management skills.
  • • Ability to multi-task.
  • • Has positive attitude.
  • • Customer service oriented.
  • • Has a high stress tolerance level.

3. Technical Skill:

  • • Have deep knowledge in recruitment KPIs.
  • • Advanced problem solving and analytical thinking.
  • • High ability to analyze complex data.
  • • Advanced Excel skills.
  • • High proficiency in Microsoft office (Microsoft Word, Outlook and PowerPoint).