Jobs

CRM & Ecom Specialist Open

Food and Beverage (F & B),

Our client; A leading F & B company in Jordan is looking for   CRM & Ecom Specialist to be based in Amman – Jordan and reports to GM.

Interested Candidates who meet the criteria can apply directly by forwarding their CVs to the below email address and put in the subject (CRM & Ecom Specialist – F & B – Jordan):

vacancies@final-wins.com

JOB PROFILE:

•  Provide customer’s insights and recommendations with the objective of increasing Club Members’ lifetime value.
• Timely reporting submissions to suppliers and management.
• Drive the business result of the Company’s digital platforms by implementing the defined strategy, the consumer activation plan, and campaigns, including e-retailer content & experience.
• Management of available E-Commerce platforms, ensuring content is up to date and running smoothly and conducting system testing with the alignment of IT departments.

Key Outputs:

• Conduct CRM analysis to increase customer knowledge at market level and provide recommendations to optimize commercial and marketing activities.
• Provide accurate and rich data for the best business management: standard reports, ad hoc studies and regular data analysis.
• Data Base analysis and management: ensure deep analysis of the data base, customers´ profiles, purchasing and consumption habits. Proactive and spontaneous analysis to provide customers´ insights to add value to the customer relationship.
• Research and consumer insights: provide support and targeting for the major market’s surveys.
• Support the implementation Customer lifecycle and campaign activations.
• Actively support other departments in key decision making such as Boutiques location, Trade investments allocation, B2B targeting, and coffee sales forecast with supply chain and Finance.
• Ensure proactive communication with CRM HQ in order to guarantee alignment on methodologies, KPIs, tools and best practices sharing.
• Implement the defined strategy, the consumer activation plan and campaigns o Define and implement the ecommerce strategy in line with the Consumer Journey Strategy developed by marketing.
• Define, plan & ensure the execution of e-merchandising activities through cross-sell, up-sell & eCRM possible strategies.
• Leverage (internal and external) data, insights and recommendations provided by the Data & Insights to continuously improve activities
• Ensure the acquisition execution of B2C and SOHO customers, i.e. the actual conversion of lead to customer
• Support other departments in implementing projects with a digital dimension
• Optimize e-retailer content & experience o Drive the day-to-day back-end management of digital boutiques, both owned Digital Boutiques and not-owned (eRetailer.com).
• Drive and continuously improve the digital path to purchase and ensure a best-in-class digital consumer experience through optimized purchasing paths from call-to-actions to landing pages and leading test & learn activities
• Ensure the integration of all product launches and digital campaigns into the content management system (e.g. copy, visuals, banners)
• Ensure platforms are compliant with cross-functional requirements (e.g. TQM, Legal, Delivery services etc.)
• Optimize back-end performance of digital channels by collaborating with IT, CRC, Marketing and Supply Chain stakeholders
• Drive the organization’s business results by making tactical and operational decisions by building the department in a sustainable way
• Define and drive the right initiatives to achieve business results
• Support the Director in making optimal investments and decisions in the OP process for both CAPEX and OPEX
• Manage and monitor the budget within the subdepartment
• Drive improvements and efficiencies in the organization by collaborating with other departments
• Ensure content is constantly updated across Ecom platforms, including updating visuals, special offers, new item identification, price changes etc.
• Ensure Ecom platforms are running smoothly and report any issue with relevant departments.
• Conduct testing on Ecom platforms and ensure any new development or promotions are properly implement on live versions.
• Follow up on IT related issues.
• Attend training sessions on the instruction of management and train relevant departments according to need.
• Management Team Responsibilities
• Ecom System Updates

Leadership Framework:

• Understand the business environment
• Results focus
• Practice what you preach
• Know yourself
• Proactive cooperation
• Initiative

Insight:

• Benchmarks to discover opportunities for competitive advantage
• Considers the broadest possible views (internal and external) of issues and challenges
• Anticipates consequences and impacts of actions on others
• Draws connections between facts, ideas, and situations
• Simplifies complex issues into easily understood elements
• Engages and partners with outside stakeholders to maximise Nestlé’s contribution to society

Energize & Engage

• Creates a climate of trust in which people want to do their best
• Understands and motivates diverse individuals and groups
• Invites input from others and creates shared ownership and visibility
• Supports team in successes and failures
• Recognizes contributions and celebrates successes
• Helps others to understand the importance of their contribution to the overall vision and goals

Enable Results Through Others

• Aligns the strategy across the organization through a pragmatic combination of a clear long-term vision and the achievement of day-to-day goals
• Sets challenging team goals and clear standards for success
• Aligns the work of team members toward shared goals
• Creates alignment across functions where needed
• Delegates appropriately and trusts people to perform
• Measures progress and results and ensures accountability
• Provides the information and resources to achieve results
• Empowers individuals to solve problems, make decisions and improve processes

Coach & Develop

• Leverages performance, development and talent
• Processes to build people capabilities
• Provides challenging and stretching tasks and assignments to drive development
• Coaches others (listens, questions, challenges) to find their own answers
• Gives direct actionable feedback
• Addresses difficult issues in a timely manner
• Aligns career expectations and actively supports career development
• Builds diverse teams

Influence with Integrity

• Adapts behavior and communication style to the needs of the audience
• Credibly communicates a well-developed point of view
• Finds common ground and solutions for the benefit of the group
• Develops relationships with key decision makers
• Anticipates reactions and objections from others and is prepared for them

Courage

• Constructively questions current practices and processes
• Willing to be the only champion for an idea or position
• Acts as an ambassador for company change even when the change is unpopular
• Respectfully says what needs to be said, even with those more senior
• Supports team to take appropriate risks
• Remains composed, does not become defensive or irritated when times are tough
• Enhances understanding and commitment to change by involving those affected
• Credibly communicates and leads change