Jobs

Operational Administration Manager Open

Retail,

Our Client, A leading Retail Company in Jordan, is looking for Operational Administration Manager to be based in Amman – Jordan and reports to CEO

This is a broad, strategic administration leadership role rather than a traditional office administration position. It combines Facilities Management, Security, HSE, ISO Compliance, Fleet Management, Procurement, Government Relations, and Operational Administration under one department, making it well suited to an experienced operations or administration leader.

Interested candidates who meet the criteria can apply by forwarding their CVs directly to the below email address and put in the subject (Administration Manager– Retail - Jordan)  

vacancies@jordan-impact.jo

Key Responsibilities

• Security Management
• Oversee all company security operations.
• Manage security personnel.
• Supervise CCTV and control room operations.
• Implement access control procedures.
• Manage incident reporting and investigations.
• Prevent losses and protect company assets.
• Health, Safety & Environment (HSE)
• Lead the HSE function across the organization.
• Ensure compliance with occupational safety regulations.
• Coordinate with Civil Defence and environmental authorities.
• Develop emergency response procedures.
• ISO Management Systems
• Lead implementation and maintenance of applicable ISO standards.
• Maintain documentation.
• Conduct internal audits.
• Follow up corrective actions.
• Coordinate external certification audits.
• Drive continuous improvement.
• Transportation Management
• Manage outsourced employee transportation providers.
• Monitor routes, schedules, safety, costs, and service quality.
• Evaluate contractor performance.
• Fleet Management
• Supervise company drivers.
• Manage company vehicles.
• Monitor:
• Fuel consumption
• Preventive maintenance
• Licensing
• Insurance
• Traffic violations
• Accident reporting
• Driver attendance and assignments.
• Facility & Cleaning Services
• Manage outsourced cleaning contractors.
• Ensure cleanliness across:
• Stores
• Offices
• Warehouses
• Other company facilities
• Monitor staffing levels and service quality.
• Administrative Procurement
• Manage purchasing and distribution of:
• Office supplies
• Stationery
• Furniture
• Uniforms
• Safety equipment
• Other administrative materials
• Ensure compliance with procurement procedures and budgets.
• Government Relations
• Maintain relationships with:
• Government departments
• Municipalities
• Civil Defence
• Police
• Security authorities
• Coordinate permits, inspections, licences, and official correspondence.
• Administration Leadership
• Manage administration budgets.
• Supervise vendors and contracts.
• Lead administration staff.
• Prepare management reports.
• Drive cost-control initiatives.
• Perform additional assignments requested by senior management.

Core Competencies 

• Extensive administration management experience, ideally in retail or multi-site operations.
• Strong leadership and people management skills.
• Expertise in corporate security and asset protection.
• Solid HSE management knowledge.
• Practical experience with ISO management systems and audits.
• Experience managing outsourced service providers.
• Fleet and transportation management experience.
• Vendor and contract management capabilities.
• Government liaison and regulatory compliance experience.
• Budget management and cost optimization skills.
• Excellent planning, organization, negotiation, and problem-solving abilities.

Ideal Candidate Profile

The strongest candidate would likely have:

• 8–12+ years of progressive administration or facilities management experience.
• Experience managing multiple locations (stores, warehouses, or branches).
• Proven leadership of multidisciplinary teams (security, transport, facilities, HSE, administration).
• Experience working with external contractors and government authorities.
• A track record of improving operational efficiency while maintaining compliance and controlling costs.